Fareeha Saif.

Resume

Fareeha Saif

AI Implementation & Automation Specialist. I build, ship and run AI agents in production. At a US law firm I own an autonomous AI agent that completes client case files over SMS and email in English and Spanish, integrated with HubSpot, Gmail and Google Drive, with compliance rules and human escalation built in. Nine years across technical operations, business development and training mean every AI system I build starts from the real workflow and is judged by measurable results.

AI experience

AI Implementor · US lemon law firm (remote)Aug 2025 to present
  • Autonomous case-file agent: designed and launched an AI agent that takes each client’s case file from first request to complete on its own, requesting, collecting and checking documents over SMS and email, with staff stepping in only for flagged exceptions.
  • End-to-end integration: connected the agent to HubSpot, Gmail and Google Drive so case records, client messages and documents stay in sync.
  • Bilingual conversational AI: the agent reads and classifies every client reply (14,000+ messages) and responds in English or Spanish, with AI disclosure built in.
  • Compliance by design: opt-out, do-not-contact and quiet-hours rules, an hourly do-not-contact sweep, a 1,500 messages a day cap, duplicate-message prevention and human escalation for sensitive cases.
  • Safe, fast releases: shipped 15 production changes in a single day through CI-gated deploys, each verified live within 10 minutes.
  • Reliability and security: set up uptime monitoring and scheduled health reports, and led a production database credential rotation.
  • AI-assisted engineering: direct AI coding agents (Claude Code) with guard hooks and automated tests, and report results weekly to the firm owner.
AI Implementation Specialist · Repair Pro Technical Services, UAEJun 2024 to Jul 2025
  • AI adoption: introduced AI tools for scheduling, work orders and reporting across the company’s technical teams.
  • AI-powered reporting: built AI-assisted daily reports on productivity, attendance and costs for management.
  • Predictive maintenance: used service-history data to flag recurring faults before they became breakdowns.
  • AI-drafted communication: set up AI assistants to draft quotes, client updates and supplier orders.
  • Data-driven cost control: turned the AI reports into budget, material-cost and equipment-use tracking that protected margins.
AI Solutions Engineer · IBM - Alamia, UAEMay 2023 to May 2024
  • AI-assisted design: produced AI-rendered visuals alongside SketchUp designs for client presentations.
  • AI estimating: built AI-assisted material estimates and quotes from design drawings for faster quoting.
  • AI scheduling: used AI planning to schedule work across production, sales and design teams and clear workflow bottlenecks.
  • AI-drafted proposals: drove repeat business with AI-drafted proposals and client follow-ups.
  • Recognition: Best Employee of the Year, Dec 2023.

Earlier experience

Business Development Manager, also Training Coordinator · SyNet DigitalDec 2020 to Mar 2023
  • Client acquisition: won web development and design projects from international clients.
  • U.S. accounts: built and kept long-term relationships with U.S.-based clients, proposing solutions tailored to each client’s needs.
  • Delivery: worked with design and development teams to deliver customized digital solutions.
  • Freelancer training program (Jan 2022 to Feb 2023): ran a year-long program with a new batch every 2 months, teaching people to build Shopify and WordPress e-commerce sites and work as freelancers; led new-hire onboarding, tracked trainee progress and wrote the training documentation.
  • Recognition: Best Trainer of the Year, Nov 2022.
Business Development Associate · Attock Online Ltd.Oct 2017 to Dec 2020
  • New business: identified and approached new clients and matched digital solutions to their needs.
  • Client retention: built and kept long-term client relationships.
  • Marketing: developed marketing plans to raise service visibility.
  • Recognition: Employee of the Month, Oct 2020.